Refund Policy

Last updated: 1 October 2026

We want you to subscribe with confidence. That is why the free tier lets you try the site before paying, and this policy protects your right to a refund.

1. Full refund within 14 days

If the membership is not right for you, you can ask for a full refund within 14 days of payment, without giving a reason.

2. How to ask for a refund

The easiest way: open your account page and press "Request a refund" under the payment (card or transfer). The button is there for the whole refund period; you can add a reason if you like, and we reply by email.

Or write to us at hello@healthitprep.com from the email address on your account, with the payment date and reference number.

3. How the money is returned

• Manual transfers (such as InstaPay and Vodafone Cash): the amount is returned to the same account it was sent from, within 7 business days of approving the request.
• Card payments: the amount is returned through Paddle to the original payment method; when it appears depends on your bank or payment provider.

4. After a refund

Paid access ends as soon as the refund is made, and your account returns to the free tier, keeping your progress there.

5. After the refund period

After 14 days from payment, payments are not refunded, unless the law requires it, or unless we shut down the service permanently before your membership ends, in which case we refund the unused part in proportion to the time remaining.

6. When no refund is given

No refund is given if an account is closed for a serious breach of the Terms of Use, such as account sharing or copying and publishing content.

7. A transfer that was not activated

If you sent a transfer and your membership was not activated, or your proof of transfer was rejected, write to us and we will review it and either activate your membership or refund you.